Ombudsman opens another regional, expects reduction of cases lodged in courts

The Commission on Administrative Justice (Ombudsman) has opened an office in Meru County, bringing to seven the number of regional centers where the public can be assisted.

Commission’s chairperson Florence Kajuju disclosed that the decision to establish a branch in Meru County was informed by an increase in grievances raised by residents in the county and surrounding areas.

“We have had numerous complaints that have been lodged through the Huduma Center, against the County and National governments, on matters such as failure to deliver services to people, and we felt we needed to have an office here,” she said

Kajuju noted that the regional office will not only serve residents of Meru but also those from Tharaka Nithi, Embu, and Nyeri among other counties, where the public can now present their issues and complaints without having to travel for long distances to have their concerns addressed.

“If you have a situation where the county government is not serving you in the right way because the constitution has developed functions such as health, agriculture, and service delivery, come to the commission and you will be assisted,” she noted

“If you have retired and you have not received your pension, come and you will be assisted,” added Kajuju

The Chairperson explained the mandate of the commission saying the office of the Ombudsman deals with alternative dispute resolution where they engage the parties in negotiations, mediation, and reconciliation.

“When we apply alternative dispute resolution mechanisms, we are trying to stop the migration to the courts,” she said

“If you have been dismissed from your employment, for instance, and you feel like the principles of natural justice have not been applied, most of the time people run to court, but as Ombudsman we can sit down with your employer and resolve amicably and find a win-win situation more quickly. The aggrieved person also doesn’t have to incur any legal costs by going to courts,” she explained

Kajuju disclosed that her office has been working closely with the Judiciary to promote an alternative justice system in most of the counties, given that the Ombudsman boasts trained mediators.

“By having an Ombudsman present in Meru county, we are going to see a reduction of cases being processed in courts, and it’s easier because most of our people don’t have the money to go to court and even hire lawyers. Office of the Ombudsman offers free service,” she said