Network outage affected the whole world- Safaricom defends itself

Giant telecommunication company Safaricom through its CEO Peter Ndegwa has doubled down on its earlier statement maintaining that they did not purposefully cut the internet supply to their customers.

Through their official X handle, Safaricom customer care unit reposted a video where Mr. Ndegwa elaborated that the internet cuts experienced within the country were far beyond their control.

He argued that the telecom was not the only one that got affected.

“This network outage was occasioned or caused by reduced bandwidth on some of the internet and some of the cables that carry internet traffic. Please note that this did not only affect Safaricom but also affected the whole world industry.

We are doing everything to ensure that we give you the service that you deserve and also we bring back service as soon as possible,“ the CEO said in part.

He went on to add;

“Our views and presentations are well-documented and recorded. “We adhere to the laws of the land in terms of data privacy, and we have done so in the past, and we continue to do so now and also in the future,”

Captioning the post Ndegwa in part wrote, “We extend our deepest condolences to the families and friends of those who lost their lives during the recent protests,” as he maintained Safaricom was “committed to serving all citizens without discrimination,”