KPLC Breaks Silence on Delays in Token Messages

The Kenya Power and Lighting Company (KPLC) on Saturday evening announced that the issue of delayed token messages had been resolved.

Kenyan customers using the service had complained about not receiving messages after purchasing tokens from Friday evening through much of Saturday.

The company had advised customers on alternative ways to access their tokens after making a purchase.

“We would like to inform all our prepaid customers that we are experiencing delays in sending token messages. Customers are advised to access their tokens by dialing *977# >1: Prepaid Services (Tokens) > 2: Latest Token > Select Meter or Add Meter.

Alternatively, tokens can be retrieved via the MyPowerApp available on Android and iOS platforms. We apologize for any inconvenience caused,” KPLC said in an earlier statement.

In a later statement, the company announced that the issue, which had affected thousands of electricity users, had been resolved.

The company also stated that they were working to send messages to everyone who had purchased tokens but had not received them.

“We would like to inform all our prepaid customers that the issue of delayed token messages, which was addressed earlier today, has been resolved,” the company announced.

They added, “We are working on sending all affected tokens and clearing the backlog. We appreciate your patience as we carry out this process and thank you for your continued support.”

The delay in token messages had affected thousands of Kenyans from Friday evening to Saturday evening, causing public outcry.